Every day we are connected with the community through both verbal and non-verbal means of communication.
Verbal means of communication include speech, as a source of information, communication with words, information exchange, as a way of influencing the interlocutor. The distinctive features of verbal means of communication from non-verbal means that the first type is transmitted by speech, and the nonverbal one by means of mimicry and other ways of expressing the emotional state of a person.
Some scientists believe that the verbal is somewhat inferior to the nonverbal . They argue that the attitude of a person to something is manifested through the expression of a person, gestures, facial expressions.
But this can be argued. Because non-verbal means are more likely to be used in interpersonal communication and for expression of emotions, but not in the business sphere, where the important aspect is not what your boss said, but the content aspect of what has been said.
Business conversation
In this case, the notion of verbal means of business communication comes into force, which implies a number of certain phrases that will become very useful in the notion of a leader-subordinate and vice versa.
In business communication, most of the time, the hearing process (40%) takes place, it is inferior to speaking (slightly more than 35%), written expression (9%), reading (16%).
Proceeding from this, it should be noted that people simply do not know how to listen, and this, in turn, negatively affects communication in business life. Therefore, important criteria for characterizing verbal means, including business communication, are such important rules: speech should be clear, meaningful and, most importantly, understandable.
These rules are quite difficult to follow, because not all people are able to clearly formulate the main thing that they need, many thoughts run up, and there is no definite structural thinking. This becomes a special problem when one person speaks incomprehensibly, the other is distracted or inattentively listening. In such a situation, you can only marvel at how people manage to understand each other.
Verbal verbal means of communication
They should not be perceived as unattainable, impossible to bring into reality. No, on the contrary, it is just a little to learn, so that your verbal communication was correct. We offer basic means of verbal communication, knowledge and use of which will help you learn how to speak beautifully:
- Remember that you need to speak clearly formulated proposals, with an obvious basic thought, only then you will be correctly understood. First think about how it will sound, and then say it.
- You should be able to listen, and not just listen, but carefully catch all the information coming to you to the maximum. It is necessary to hear the interlocutor and not be distracted by his. True skill can be considered the ability to repeat just heard from the interlocutor. Will there be such a daredevil that he will be able to repeat verbatim?
- It is worth noting that the ability to hear is directly related to understanding what has been said.
Because, if a person says confusing, you are doing some kind of intellectual work in order to bring the entire story to its logical end, and even place his thoughts in sequence, helping the colorer. To hear is just necessary! - Remember in childhood an offender "Speak at me, translate on yourself"? It's funny, of course, but it can be postponed to verbal communication. Since you must learn to translate the thoughts of the interlocutor in the direction you need. Namely, to look for positive things in the speaker's words and positive intentions. Then, your communication will be pleasant for both sides.